This portfolio of documents illustrate how Web 2.0 technologies, open-source software, and agile development have changed the way that products and services are documented.
Modern Web Applications
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This article describes modern web applications including single-page apps, microapps. web services. and responsive web design.
I plan and develop content strategies using white papers, knowledge base articles, online help, blogs, websites, and wiks to convey complex information clearly and concisely to meet the goals, needs, and interests of a variety of audiences. View publication
I wrote my first blog about my issues with blogs and wikis (specifically blogging to arouse user interest in an early draft of an article). So...after a full month of revisions incorporating feedback from the project team after first posting my article to the wiki, I think the content is now "complete" (or at least it incorporates everything that everyone on the team can think of). Then comes the deafening silence of no responses from the Liferay community...kind of like that saying "If a tree falls in the forest, and no one is around to hear it, does it make a sound?" At first, I’m more than a little discouraged, because wikis (such as the Liferay Community Edition) are supposed to be this wave of the future that will bring about the age of collaborative documentation and forever break down the walls between professional technical communicators and the user community But perhaps I’m just being skeptical--it took 20 years before desktop publishing moved from the
I completed a writing assignment for a small startup where I revamped the approach to product documentation to emphasize short article-length documents that are preferred for posting to the Web (as if anyone really read book-oriented PDF documents cover to cover anyway). The company did not make any revisions to the existing product documentation in over a year (and plans for a new product release real soon now). View publication
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